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Terms & Conditions

We try our best to dispatch as quickly as possible, delivery is usually within 3 -5 working days, If your order is not going to be with you within the time stated on the product you ordered. If you require your order by a certain date please add this note onto your order, email the sales team at or call them on the number below. We remind customers that orders are given "estimate" lead times online and these are subject to change but we always dispatch and process as quickly as possible and we will try to keep you informed.

VERY IMPORTANT – Please check your goods on arrival, if you are unable to do this sign for the goods as “Unexamined”. The driver will normally require a signature, if you leave a signed note you do so entirely at your own risk. Artificial Plants Shop and our couriers will not accept any damages on goods that have not been checked at time of delivery.

Applicable Law
Office & Reception Planters Ltd is a company based in England. These terms and conditions are governed by the laws of England. All disputes arising out of your access to this website or any transactions resulting from such use, including (without limitation) all contractual and other relationships are subject to the exclusive jurisdiction of the English courts.

Our Contact / Mailing Address:
Office & Reception Planters Limited
(The Artificial Plants Shop)
Ash Tree Farm
NE15 0HE

Tel: 01661 871 481


VAT Reg No. 890858276

If you are unhappy about our products or the way we treat you then please tell us. We always do our best to resolve problems in a fair and equitable manner